Effective Date: October 14, 2026
Indian Expats in USA aims to provide a useful and trustworthy place for members of the community to discover businesses, professionals, products, and services.
These guidelines explain what we expect from businesses that create listings and from users who submit reviews or related content on IndianExpatsInUSA.com.
These guidelines supplement our Terms of Use. Use of the Website is also subject to our Privacy Policy.
1. Listing Guidelines
Businesses are responsible for ensuring that their listings accurately represent their business and the products or services they provide.
Listings should:
- Use the actual business or professional name.
- Select the most appropriate primary category and subcategory.
- Describe products and services accurately.
- Provide current and accurate contact information.
- Clearly indicate relevant service-delivery options, such as online or in-person availability.
- Use photographs, logos, and other content that the business owns or has permission to use.
- Keep material information reasonably current.
- Comply with applicable laws and regulations.
Listings should not:
- Contain false, deceptive, or materially misleading claims.
- Impersonate another business or individual.
- Use another party’s photographs, logos, trademarks, or content without permission.
- Promote illegal products, services, or activities.
- Contain spam, irrelevant keyword stuffing, or intentionally misleading categorization.
- Redirect users to deceptive or unrelated websites.
- Include content that is threatening, hateful, harassing, obscene, or otherwise inappropriate for the platform.
2. Categories and Services Offered
Businesses should choose the subcategory that best represents their primary product or service as their listing category.
Where available, businesses may also select additional relevant services offered within the applicable category.
Businesses should not select unrelated categories or services solely to appear in additional search results.
Indian Expats in USA may correct or request changes to categorization when necessary to keep the directory organized and useful.
3. One Business, Appropriate Listings
Businesses should avoid creating duplicate listings for substantially the same offering simply to gain additional visibility.
Where a listing can reasonably represent multiple related services within the same category, businesses should use the available listing fields rather than creating unnecessary duplicate listings.
Separate listings may be appropriate when a business offers materially different products or services that belong in different categories.
Indian Expats in USA may merge, recategorize, restrict, or remove duplicate or improperly categorized listings where appropriate.
4. Featured and Paid Listings
Some businesses may purchase or otherwise qualify for Featured or other paid placement.
Featured listings may receive additional visibility, prominent placement, or a Featured indicator.
Featured or paid status does not mean that Indian Expats in USA endorses, certifies, verifies, guarantees, or recommends that business over other businesses.
Businesses may not describe themselves as “approved,” “certified,” “verified,” or “recommended” by Indian Expats in USA solely because they have a paid or Featured listing.
Featured placement does not guarantee views, inquiries, leads, customers, sales, or any other business result.
5. Partner Services and Promotional Relationships
Indian Expats in USA may feature selected third-party offerings as IEU Partner Services.
The IEU Partner designation identifies a service participating in a platform partnership or referral arrangement. It does not mean that Indian Expats in USA operates the service, guarantees its results or has independently certified the provider.
Partner Service providers must submit accurate descriptions of their services, relevant qualifications, delivery methods, eligibility requirements and material limitations.
Providers must not make false, misleading, unsubstantiated or guaranteed claims concerning health outcomes, weight loss, financial returns, immigration results, professional qualifications or other matters that could materially influence a consumer’s decision.
Providers are responsible for their own customer communications, pricing, contracts, payments, service delivery, cancellation terms and compliance with applicable law.
Partner Services may be displayed in relevant business categories and search results. We may correct categorization, request clarification, restrict visibility or remove a Partner Service when reasonably necessary.
Participation in a paid partnership does not prevent us from investigating complaints or taking moderation action.
6. Referral Inquiries and Contact Information
Contact information received through Partner Service inquiries must be used only for the relevant inquiry and other purposes supported by appropriate consent or another lawful basis.
Providers must not misuse, sell or improperly disclose referred users’ personal information.
Unsolicited or misleading communications, harassment and inappropriate use of referral information may result in termination of the partnership or removal from the platform.
7. Reviews Should Reflect Genuine Experiences
Reviews should be based on a genuine experience or interaction with the business being reviewed.
A useful review describes the reviewer’s actual experience and provides information that may help other community members make informed decisions.
A review does not have to be positive. Constructive negative reviews are permitted when they reflect a genuine experience and comply with these guidelines.
Reviews should reflect the reviewer’s own experience and opinion rather than content created primarily to artificially affect a business’s reputation or rating.
8. Fake, Fabricated or Manipulated Reviews
The following are not permitted:
- Reviews submitted by someone who did not have a genuine experience or interaction with the business.
- Reviews created using fake or duplicate accounts.
- Businesses reviewing themselves.
- Business owners, employees, representatives, family members, or others submitting reviews while pretending to be independent customers.
- Competitors submitting false or malicious reviews intended to damage another business.
- Coordinated attempts to artificially increase or decrease a business’s rating.
- Reviews purchased, sold, or otherwise obtained for the purpose of deceptively manipulating ratings or reputation.
- Threatening a business with a negative review in order to obtain money, free products, refunds, discounts, or other benefits.
- Reviews generated, substantially fabricated, or materially altered using artificial intelligence, automation, or other tools when the review does not reflect the reviewer’s genuine experience.
Using a tool to assist with spelling, grammar, translation, or clarity does not by itself violate these guidelines, provided the review continues to accurately reflect the reviewer’s genuine experience and opinions.
9. Review Incentives and Material Relationships
Businesses may invite genuine customers to leave reviews.
Businesses may not offer payment, discounts, free products or services, gifts, refunds, contest entries, or other benefits in exchange for a review that is required or expected to express a particular positive or negative sentiment.
Businesses should not attempt to control what a customer says or require a particular rating.
Where a reviewer receives an incentive for providing an honest review without being required to express a particular sentiment, applicable disclosure requirements must be followed. The reviewer should clearly disclose the incentive or material relationship where disclosure is necessary to avoid misleading other users.
A person with a material relationship to a business — such as an owner, employee, representative, family member, or other closely connected person — may not present a review in a way that falsely suggests the reviewer is an independent customer.
Indian Expats in USA may remove or restrict a review where an undisclosed incentive, material relationship, or other circumstance makes the review materially misleading.
10. Review Solicitation
Businesses may ask genuine customers to provide reviews.
However, businesses should not selectively solicit only customers they expect to provide positive reviews while intentionally discouraging or preventing customers with negative experiences from providing feedback.
Businesses may not pressure, threaten, harass, or retaliate against a customer because of a review or because the customer declines to provide a review.
11. Negative Reviews
A business may disagree with a review, but disagreement alone is not grounds for removal.
We generally will not remove a review simply because:
- It is negative.
- The business disagrees with the reviewer’s opinion.
- The business believes the rating is unfair.
- The review describes an unfavorable customer experience.
- The business has a paid or Featured listing.
However, reviews may be investigated when there is reason to believe they are fake, fraudulent, abusive, unrelated to a genuine interaction, materially misleading, or otherwise violate these guidelines.
Payment to Indian Expats in USA does not provide a business with the right to suppress or remove genuine negative reviews.
12. What Reviews Should Not Contain
Reviews should not include:
- Knowingly false statements presented as facts.
- Threats, harassment, or discriminatory abuse.
- Personal attacks unrelated to the business experience.
- Private or sensitive personal information.
- Spam or unrelated promotional content.
- Content copied from another source without permission.
- Illegal content.
- Attempts to manipulate, threaten, or extort a business.
- Content intended primarily to artificially manipulate a business’s rating or reputation.
Users should focus reviews on their relevant experience with the business, product, or service.
13. Reporting a Listing or Review
Users and businesses may report business listings, Partner Services, or reviews that they believe violate these guidelines.
When submitting a report, provide enough information for us to understand the concern. We may request additional information where appropriate.
Submitting a report does not guarantee removal of the listing or review.
A report should be made in good faith. Repeatedly submitting knowingly false or abusive reports may itself result in account or moderation action.
14. Review and Moderation
Indian Expats in USA may review reported content and consider available information when deciding whether action is appropriate.
Depending on the circumstances, we may:
- Leave the content unchanged.
- Request clarification or corrections.
- Edit administrative, formatting, or categorization information.
- Restrict visibility.
- Remove a review or listing.
- Warn a user or business.
- Suspend or terminate an account.
- Take other reasonable action to protect the platform and its users.
Indian Expats in USA will not change the substantive meaning or sentiment of a user’s review in order to make the review more favorable or unfavorable to a business.
Where a review itself requires a substantive correction, we may ask the reviewer to make the correction or may restrict or remove the review where appropriate rather than rewriting the reviewer’s experience or opinion on the reviewer’s behalf.
We are not obligated to independently investigate or verify every factual dispute between a customer and a business.
15. Evidence and Disputes
When a review or listing is disputed, we may request information reasonably relevant to determining whether the content complies with these guidelines.
For example, this might include information showing that an interaction or transaction occurred.
Users should not publicly post sensitive documents, complete payment information, identification numbers, private addresses, medical information, immigration documents, or other confidential information in a review.
If supporting information is requested for moderation purposes, users should provide only information reasonably necessary to address the issue and should redact unnecessary sensitive information where appropriate.
Providing requested information does not guarantee a particular moderation decision.
16. Business Responses
If functionality is available, businesses may respond to reviews.
Responses should remain professional and should address the substance of the customer’s experience without harassment, threats, retaliation, or disclosure of private customer information.
Businesses may explain their perspective or describe steps taken to address an issue.
A business response must not disclose confidential or sensitive information about a customer merely to dispute or discredit a review.
17. Listing Removal or Suspension
Indian Expats in USA may remove, suspend, or restrict a listing when we reasonably believe that:
- The listing contains materially false or misleading information.
- The business cannot reasonably be identified.
- The listing violates these guidelines or our Terms of Use.
- The listing promotes unlawful activity.
- There is evidence of fraud, spam, impersonation, or review manipulation.
- Required listing fees have not been paid.
- Continued publication could create material risk for users or the platform.
- Removal is otherwise reasonably necessary to maintain the integrity of the directory.
Payment for a listing does not prevent Indian Expats in USA from taking moderation action when appropriate.
Suspension or removal for violation of these guidelines does not necessarily entitle a business to a refund, subject to our Terms of Use and applicable law.
18. No Endorsement or Verification
The presence of a business on IndianExpatsInUSA.com does not constitute an endorsement, certification, recommendation, verification, or guarantee by Indian Expats in USA.
Likewise, ratings and reviews represent the opinions or experiences of users and should not be interpreted as statements or guarantees by Indian Expats in USA.
Indian Expats in USA does not independently verify every license, qualification, credential, certification, insurance policy, business claim, product claim, or other representation appearing in a listing.
Users should exercise their own judgment and independently verify information that is important to their decision before hiring, purchasing from, paying, or otherwise engaging with a business.
19. Relationship to Other Policies
These Listing & Review Guidelines supplement our Terms of Use.
Our Privacy Policy explains how information may be collected, used, disclosed, and retained.
If these guidelines conflict with the Terms of Use, the Terms of Use will control unless these guidelines expressly state otherwise.
20. Updates to These Guidelines
We may update these guidelines as the marketplace evolves, new features are introduced, legal requirements change, or additional moderation issues arise.
The Effective Date at the top of this page will be updated when appropriate.
21. Questions or Concerns
Questions about these guidelines or concerns regarding a listing or review may be directed to:
Indian Expats in USA
Email: support@indianexpatsinusa.com